Live Casino
Loyalty Program
- Why should I join the McLuck Loyalty Program scheme?
- What do I get when I reach the next Loyalty level?
- For how long will I keep my tier?
- What is the Weekly Coin Boost Deal?
- What other rewards can I get?
- How do you calculate my rewards?
Account
- How do I sign up to McLuck?
- How do I update my registered account details?
- I can’t create an account
- I can't login to my account
- How to reset my password
- Why is my account blocked or restricted?
Purchases
- Who is B2Services?
- How do I purchase Gold Coins?
- How much do Gold Coins cost?
- How do I cancel or dispute a recent payment?
- My purchase didn’t go through, what should I do?
- I made a purchase but I didn’t get my free Gold Coins. What should I do?
Verification
- Does my Address show up on my public profile?
- Is it safe to upload my documents to McLuck ?
- Why do I have to send my documents to verify my account?
- Can I complete my account verification on a mobile device?
- Why was my document upload rejected?
- How do I verify my McLuck Account?
Technical Concerns
Social Gaming
- What are RTP and game volatility?
- Are the games fair?
- I'm experiencing an issue with a game. What should I do?
- How do I learn how a game works?
- What is the minimum age to play at McLuck?
- Can I play McLuck casino-style games for free?
Promotions
- How do I unsubscribe from promotional emails and messages?
- I'm having trouble accessing a promotion
- I referred a friend. When will I receive my reward?
- How does the Refer a Friend program work?
- Why am I not eligible for a promotion?
- Why haven't I received my promotional reward?