Occasionally, our security or billing teams may request specialized documents to resolve transaction issues, clarify account alerts, or verify locations.
- Bank Statement: Typically requested to resolve purchase issues (like missing credits or double charges). The statement must clearly display your full name and bank account details.
- Signed Liability Letter: If your account has billing alerts or disputed claims, you may be asked to sign and upload a liability letter retracting those disputes to clear your account standing.
- IP Address Screenshot: If there is a location alert or restricted state activity on your account, you may be asked to visit whatismyipaddress.com and provide a screenshot of your results along with a valid Proof of Address.
- Source of Funds / Wealth (SOF/SOW): If you are a high spender on our platform, we may request documents explaining the origin of your playing funds (such as pay stubs, tax returns, or asset summaries) to ensure regulatory compliance.