Verifying your identity is a mandatory security process designed to keep your McLuck account secure, satisfy our strict compliance standards, and authorize your profile for prize redemptions. Our secure validation process consists of an easy, automated two-step gateway.
Step 1: Identity Verification (ID Validation)
- You must provide a clear, real-time photograph of an unexpired, government-issued photo identification document.
- Accepted Document Types: Passport, Driver’s License, or State/National Identification Card.
Step 2: Proof of Address (POA Validation)
- You must upload a clear photograph or official document confirming your residential location.
- Accepted Document Types: Utility bills (electricity, water, gas), landline or mobile phone bills, bank statements, credit card statements, or formal lease agreements.
- Strict Validity Window: Your Proof of Address document must be issued within the last 90 days from the date of submission.
Technical Upload Requirements:
- No Digital Screenshots: For compliance and fraud-prevention purposes, our Veriff verification system strictly bans digital screenshots of any kind. You must upload a raw photograph or an official document file.
- Accepted File Formats: All files must utilize native file extensions.
- Maximum Visibility: Your documents must be placed on a flat surface in a well-lit area. All four corners of the document must be clearly visible inside the camera frame, and there must be no camera flash glare covering vital text.
- Latin Alphabet: All document fields, names, and addresses must be printed using the standard Latin alphabet.
Verification Timelines & Redemption Requirements: Once you submit your documents through the Veriff gateway, our compliance squad will evaluate your files within 48 hours.
⚠️ Important Redemption Rule: To successfully request or process any redemptions on the platform, your account must fully clear this verification process first.
To review our complete verification guidelines, please consult our Terms of Service.