You can update your contact and residential information by following these validation guidelines:
1. Updating Your Address
If you have moved, please reach out to support to state the reason. We will then issue a secure link for you to submit your new proof of address.
Steps: Once the link is generated, go to My Account > Document Upload and upload a current color scan of a utility bill, phone bill, or bank statement issued in your name within the last 90 days.
2. Updating Your Phone Number
To update your mobile phone number, please contact our support team via email to initiate a secure update request.
For security purposes, you will be required to confirm your account identity by answering verification questions, including your full name, old and new phone number, date of birth, and your last purchase amount (or the last 4 digits of your payment card if you do not remember the purchase amount).
Once you successfully pass these security steps, your new phone number will be updated in our records.