If a game freezes, doesn't load properly, displays a black screen, or you're experiencing another gameplay issue, try the following troubleshooting steps before contacting Support:
- Refresh or reload the game.
- Clear your browser's cache and cookies.
- Make sure your browser is updated to the latest version.
- Try playing using a different browser.
- Temporarily disable any VPN, ad blocker, or privacy extension.
- Test using a different internet connection, such as mobile data or another Wi-Fi network.
If the issue continues, please contact our Customer Support Team and include:
- The name of the game.
- A description of what happened.
- Any error messages you received.
- The approximate date and time of the issue.
- Screenshots or screen recordings, if available.
Providing this information helps us investigate your report more efficiently.