We know that it can be frustrating when your game is lagging, having graphics problems, or is interrupted by freezing. Thankfully, it’s easy to fix these problems. Follow the instructions below to learn how to troubleshoot some common issues.
Before we jump into it, please take note of the type of device you’re using (PC or Mac, Android or iPhone) as well as the browser you’re using (Edge, Chrome, Firefox, etc).
What’s a cache, what are cookies, why is my browser saving my history, and how do I clear them?
When you visit a website, your browser caches, or saves, information so that it doesn’t have to re-download the same images and files every time you click the back button or refresh your page. It is recommended that you regularly clear your cache to help your browser run better.
Cookies are files created by your browser that store information specific to you, including things like the name you regularly enter in forms or the items in your shopping cart. Cookies make it easier to use the internet, but it is also recommended that you regularly clear them to free up space and to solve problems that you may experience with some websites.
Your history is a record of sites that you’ve visited. Keeping this history helps you to more easily access sites that you’ve visited before. It is recommended that you regularly clear your browser history to safeguard your privacy, especially if you’re using a shared device.
Follow these instructions to clear your cache, cookies, and history:
Note: if you’re not sure what type of browser you’re using, click the help button at the top of your window and then select About.