You can update your communication preferences at any time through your account.
To unsubscribe:
You can also unsubscribe from promotional emails by clicking the Unsubscribe link located at the bottom of any promotional email.
Please allow up to 48 hours for your communication preferences to be updated.
","user_segment_ids":[]},{"id":38182210600477,"url":"https://mcluck.zendesk.com/api/v2/help_center/en-us/articles/38182210600477.json","html_url":"https://support.mcluck.com/hc/en-us/articles/38182210600477-I-m-having-trouble-accessing-a-promotion","author_id":31144251087133,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":-34,"vote_count":46,"section_id":8718229976477,"created_at":"2026-08-06T15:13:29Z","updated_at":"2026-08-27T10:49:37Z","name":"I'm having trouble accessing a promotion","title":"I'm having trouble accessing a promotion","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-08-06T15:13:33Z","user_segment_id":null,"permission_group_id":21011740782749,"content_tag_ids":[],"label_names":[],"body":"If a promotional page isn't loading or you're having trouble accessing an offer, try the following troubleshooting steps:
If you've referred a friend and are waiting for your reward, please make sure that:
Once all requirements have been met, eligible rewards are processed according to the promotion's terms.
","user_segment_ids":[]},{"id":38182218234781,"url":"https://mcluck.zendesk.com/api/v2/help_center/en-us/articles/38182218234781.json","html_url":"https://support.mcluck.com/hc/en-us/articles/38182218234781-How-does-the-Refer-a-Friend-program-work","author_id":31144251087133,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":-1,"vote_count":3,"section_id":8718229976477,"created_at":"2026-08-06T15:12:29Z","updated_at":"2026-08-24T21:03:54Z","name":"How does the Refer a Friend program work?","title":"How does the Refer a Friend program work?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-08-06T15:12:34Z","user_segment_id":null,"permission_group_id":21011740782749,"content_tag_ids":[],"label_names":[],"body":"Our Refer a Friend program lets you earn rewards by inviting eligible friends to join PlayFame.
To qualify for a referral reward:
Reward amounts and qualifying purchase requirements may vary depending on the current promotion and your brand.
For complete details, please review the Refer a Friend Terms & Conditions available on our website.
","user_segment_ids":[]},{"id":38182149192221,"url":"https://mcluck.zendesk.com/api/v2/help_center/en-us/articles/38182149192221.json","html_url":"https://support.mcluck.com/hc/en-us/articles/38182149192221-Why-am-I-not-eligible-for-a-promotion","author_id":31144251087133,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":-2,"vote_count":4,"section_id":8718229976477,"created_at":"2026-08-06T15:12:01Z","updated_at":"2026-08-24T09:03:44Z","name":"Why am I not eligible for a promotion?","title":"Why am I not eligible for a promotion?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-08-06T15:12:07Z","user_segment_id":null,"permission_group_id":21011740782749,"content_tag_ids":[],"label_names":[],"body":"Each promotion has its own eligibility requirements, which may vary depending on the offer.
Some common eligibility criteria include:
If you don't qualify for a particular promotion, don't worry—new offers are regularly available. Be sure to check the Promotions section of the website and keep an eye on our official communications for future opportunities.
","user_segment_ids":[]},{"id":38182168516125,"url":"https://mcluck.zendesk.com/api/v2/help_center/en-us/articles/38182168516125.json","html_url":"https://support.mcluck.com/hc/en-us/articles/38182168516125-Why-haven-t-I-received-my-promotional-reward","author_id":31144251087133,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":-7,"vote_count":19,"section_id":8718229976477,"created_at":"2026-08-06T15:11:37Z","updated_at":"2026-08-27T07:29:38Z","name":"Why haven't I received my promotional reward?","title":"Why haven't I received my promotional reward?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-08-06T15:11:42Z","user_segment_id":null,"permission_group_id":21011740782749,"content_tag_ids":[],"label_names":[],"body":"If you believe you qualified for a promotion but haven't received your reward, there are a few things to check first.
Please make sure that:
If you're still unable to locate your reward, please contact our Customer Support Team. To help us investigate, include any relevant information, such as:
Providing this information helps us review your request more quickly.
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Before participating, we recommend reviewing the promotion's Terms & Conditions to understand:
When playing online games, you may come across terms such as Return to Player (RTP) and volatility. Understanding these concepts can help you choose games that match your preferred playing style.
Return to Player (RTP) is the theoretical percentage of total wagers that a game is designed to return to players over a very large number of rounds. RTP is calculated over millions of game plays and does not predict the outcome of any individual session.
Volatility describes how often and how much a game typically pays:
RTP and volatility are independent of one another. Regardless of a game's volatility or RTP, every spin or round is determined independently using certified Random Number Generator (RNG) technology.
","user_segment_ids":[]},{"id":38182111871645,"url":"https://mcluck.zendesk.com/api/v2/help_center/en-us/articles/38182111871645.json","html_url":"https://support.mcluck.com/hc/en-us/articles/38182111871645-Are-the-games-fair","author_id":31144251087133,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":2,"section_id":8718204622877,"created_at":"2026-08-06T15:10:15Z","updated_at":"2026-08-15T02:05:59Z","name":"Are the games fair?","title":"Are the games fair?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-08-06T15:10:20Z","user_segment_id":null,"permission_group_id":21011740782749,"content_tag_ids":[],"label_names":[],"body":"Yes. All games available use certified Random Number Generator (RNG) technology to ensure that every spin, hand, or round is random and independent.
Because each result is generated independently, previous outcomes do not influence future ones.
Some games also have different levels of volatility, which affects how wins are distributed:
While winning outcomes are never guaranteed, all games are designed to operate fairly according to their certified mechanics.
","user_segment_ids":[]},{"id":38182106196125,"url":"https://mcluck.zendesk.com/api/v2/help_center/en-us/articles/38182106196125.json","html_url":"https://support.mcluck.com/hc/en-us/articles/38182106196125-I-m-experiencing-an-issue-with-a-game-What-should-I-do","author_id":31144251087133,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":-6,"vote_count":10,"section_id":8718204622877,"created_at":"2026-08-06T15:09:47Z","updated_at":"2026-08-26T13:25:48Z","name":"I'm experiencing an issue with a game. What should I do?","title":"I'm experiencing an issue with a game. What should I do?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-08-06T15:09:52Z","user_segment_id":null,"permission_group_id":21011740782749,"content_tag_ids":[],"label_names":[],"body":"If a game freezes, doesn't load properly, displays a black screen, or you're experiencing another gameplay issue, try the following troubleshooting steps before contacting Support:
If the issue continues, please contact our Customer Support Team and include:
Providing this information helps us investigate your report more efficiently.
","user_segment_ids":[]},{"id":38182088596637,"url":"https://mcluck.zendesk.com/api/v2/help_center/en-us/articles/38182088596637.json","html_url":"https://support.mcluck.com/hc/en-us/articles/38182088596637-How-do-I-learn-how-a-game-works","author_id":31144251087133,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":1,"vote_count":1,"section_id":8718204622877,"created_at":"2026-08-06T15:09:21Z","updated_at":"2026-08-19T12:32:33Z","name":"How do I learn how a game works?","title":"How do I learn how a game works?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-08-06T15:09:25Z","user_segment_id":null,"permission_group_id":21011740782749,"content_tag_ids":[],"label_names":[],"body":"Every game includes its own rules and gameplay information to help you understand its features before you play.
To view a game's rules:
Since each game is created by its own provider, features and mechanics may vary from one game to another.
","user_segment_ids":[]},{"id":38182094968477,"url":"https://mcluck.zendesk.com/api/v2/help_center/en-us/articles/38182094968477.json","html_url":"https://support.mcluck.com/hc/en-us/articles/38182094968477-How-do-I-report-a-technical-issue","author_id":31144251087133,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":-7,"vote_count":27,"section_id":8718203962781,"created_at":"2026-08-06T15:08:55Z","updated_at":"2026-08-27T12:14:27Z","name":"How do I report a technical issue?","title":"How do I report a technical issue?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-08-06T15:08:59Z","user_segment_id":null,"permission_group_id":21011740782749,"content_tag_ids":[],"label_names":[],"body":"If you're experiencing a technical issue that isn't resolved after basic troubleshooting, our Customer Support Team will be happy to investigate.
To help us resolve your issue as quickly as possible, please include the following information when contacting us:
Providing complete information allows our team to investigate your report more efficiently and helps us resolve technical issues faster.
","user_segment_ids":[]},{"id":38182069781021,"url":"https://mcluck.zendesk.com/api/v2/help_center/en-us/articles/38182069781021.json","html_url":"https://support.mcluck.com/hc/en-us/articles/38182069781021-How-do-I-clear-my-browser-cache-and-cookies","author_id":31144251087133,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":-3,"vote_count":3,"section_id":8718203962781,"created_at":"2026-08-06T15:08:23Z","updated_at":"2026-08-26T07:55:40Z","name":"How do I clear my browser cache and cookies?","title":"How do I clear my browser cache and cookies?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-08-06T15:08:27Z","user_segment_id":null,"permission_group_id":21011740782749,"content_tag_ids":[],"label_names":[],"body":"Your browser stores temporary files, known as cache and cookies, to help websites load more quickly. Over time, this stored data can become outdated and may cause loading issues, display errors, or prevent certain features from working correctly.
Clearing your cache and cookies is often one of the quickest ways to resolve these issues.
To clear your browser data:
The exact steps may vary depending on the browser or device you're using.
","user_segment_ids":[]},{"id":38182067935261,"url":"https://mcluck.zendesk.com/api/v2/help_center/en-us/articles/38182067935261.json","html_url":"https://support.mcluck.com/hc/en-us/articles/38182067935261-Why-Is-the-Website-Not-Working-Properly","author_id":31144251087133,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":-4,"vote_count":10,"section_id":8718203962781,"created_at":"2026-08-06T15:07:59Z","updated_at":"2026-08-26T07:53:44Z","name":"Why Is the Website Not Working Properly?","title":"Why Is the Website Not Working Properly?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-08-10T22:24:47Z","user_segment_id":null,"permission_group_id":21011740782749,"content_tag_ids":[],"label_names":[],"body":"If you're having trouble accessing the website or experiencing issues while playing, there are a few quick troubleshooting steps you can try before contacting our Support Team:
Please try the following:
Absolutely not. Transparency and player privacy are core values of the McLuck platform.
Any documentation you upload during your identity check including your government-issued photo ID, passport, utility bills, bank statements, or lease agreements is handled strictly within our secure compliance ecosystem.
Your information remains locked within our encrypted database for verification and prize auditing purposes only. If you want to check your current verification status, you can view your private dashboard under the Verification Status tab in your profile.
","user_segment_ids":[]},{"id":37919731096733,"url":"https://mcluck.zendesk.com/api/v2/help_center/en-us/articles/37919731096733.json","html_url":"https://support.mcluck.com/hc/en-us/articles/37919731096733-Is-it-safe-to-upload-my-documents-to-McLuck","author_id":31144251087133,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":8,"vote_count":14,"section_id":8718202694301,"created_at":"2026-07-27T10:45:51Z","updated_at":"2026-08-27T02:01:46Z","name":"Is it safe to upload my documents to McLuck ?","title":"Is it safe to upload my documents to McLuck ?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-08-06T15:07:09Z","user_segment_id":null,"permission_group_id":21011740782749,"content_tag_ids":[],"label_names":[],"body":"Yes, it's entirely safe. Protecting your personal data and ensuring privacy is our absolute priority. We utilize strict security protocols to manage and safeguard all documents submitted to our platform.
Our safety infrastructure includes these protections:
You can submit your documents with complete peace of mind, knowing your records are entirely confidential and secure. For a comprehensive look at how we store and manage your data, please read our full Privacy Policy.
Providing personal identification documents is a standard process required to maintain a safe, fair, and legally compliant environment on the McLuck platform.
We require document submissions for three primary reasons:
Regulatory Compliance: As a premier promotional sweepstakes platform, we are legally required to verify that all participants are of legal age (21 years of age or older) and physically reside in a permitted state before accessing social games or completing prize redemptions.
Fraud Prevention and Security: Verifying your documents ensures that nobody else can create an account using your identity. It safeguards your personal profile, protects against identity theft, and stops unauthorized duplicate accounts from exploiting our promotional coin drops.
Redemption Approval: To safely process and dispatch cash redemptions or digital gift cards, our compliance team must verify that the legal name on the receiving account matches the verified owner of the McLuck account.
By completing your verification, you help us keep the platform secure for our entire player community. For more details on compliance, please refer to our Terms of Service.
","user_segment_ids":[]},{"id":37919671285533,"url":"https://mcluck.zendesk.com/api/v2/help_center/en-us/articles/37919671285533.json","html_url":"https://support.mcluck.com/hc/en-us/articles/37919671285533-Can-I-complete-my-account-verification-on-a-mobile-device","author_id":31144251087133,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":-6,"vote_count":20,"section_id":8718202694301,"created_at":"2026-07-27T10:44:06Z","updated_at":"2026-08-27T22:51:43Z","name":"Can I complete my account verification on a mobile device?","title":"Can I complete my account verification on a mobile device?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-07-27T10:44:11Z","user_segment_id":null,"permission_group_id":21011740782749,"content_tag_ids":[],"label_names":[],"body":"Yes! Our verification gateway is fully optimized for cross-platform transitions to make your identity check as smooth as possible.
If you initiate the verification process on a desktop computer or laptop web browser, the platform will present a secure QR code on your screen. You can simply scan this QR code using your smartphone camera to securely hand off your session to your mobile device. This allows you to use your phone's built-in camera to take crisp, high-resolution photographs of your physical photo ID, selfie, and Proof of Address documents without leaving the secure verification session.
Once your mobile uploads are captured and submitted, your browser session will automatically refresh to confirm receipt, and our compliance team will begin the evaluation pass. If you encounter any technical handoff errors during this process, please clear your browser cache.
Why was my verification document rejected?
If your verification document is rejected, you will receive an email explaining that your submission could not be approved. The most common reasons include:
How can I avoid another rejection?
All McLuck.com payments are issued and processed by B2Services-O-.
\n
McLuck.com is owned and operated by B-Two Operations Limited, incorporated in Isle of Man with registration number 021483V and registered office at Second Floor, 18-20 North Quay, Douglas, Isle of Man, IM1 4LE. B2 Services OÜ company number 16579410 is the payment services agent with registered address at Tornimae 5, 10145, Tallinn 10145.
Live casino games are streamed from land-based studios or gaming venues in real time. You get to interact with a real, live dealer, just like in a brick-and-mortar casino. It’s all the excitement of being there, with all the comfort of playing from wherever you are!
","user_segment_ids":[]},{"id":12323209827997,"url":"https://mcluck.zendesk.com/api/v2/help_center/en-us/articles/12323209827997.json","html_url":"https://support.mcluck.com/hc/en-us/articles/12323209827997-Why-should-I-join-the-McLuck-Loyalty-Program-scheme","author_id":8564029611805,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":69,"vote_count":143,"section_id":12323169488157,"created_at":"2023-07-19T04:19:33Z","updated_at":"2026-08-25T02:54:28Z","name":"Why should I join the McLuck Loyalty Program scheme?","title":"Why should I join the McLuck Loyalty Program scheme?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2024-06-27T14:50:00Z","user_segment_id":null,"permission_group_id":7640063183261,"content_tag_ids":[],"label_names":[],"body":"Not available outside the United States of America and within the US states where we do not offer our services
You’re automatically enrolled on the Loyalty Program scheme starting from the level Iron. Get regular rewards and benefits as you progress in the program and upgrade your tiers.
There are a few ways to get free Gold Coins and play more on McLuck.com:
\nNot available outside the United States of America and within the US states where we do not offer our services
Looking to share the thrill of McLuck with your friends and earn rewards? It's easy and rewarding!
Just visit our website and navigate to the ‘Refer a Friend’ option in the menu.
Click on it to get your unique referral link. Then, use the \"Copy Link\" button to copy this link, and share it with your friends.
But here's an important note: make sure the friends you refer are from locations where McLuck operates. We offer our services in 33 US states (excluding California, Connecticut, Delaware, Idaho, Indiana, Kentucky, Louisiana, Maine, Maryland, Michigan, Montana, Nevada, New Jersey, New York,Tennessee, Washington, West Virginia) and also welcome players from Canada, Australia, Thailand, South Africa, and New Zealand.
It's crucial that your friends sign up using your unique link for you to receive your rewards. This way, we can accurately track the referral and credit your account accordingly.
For all the specifics about our referral program and other important guidelines, be sure to check our Terms of Service.
","user_segment_ids":[]},{"id":9330489661981,"url":"https://mcluck.zendesk.com/api/v2/help_center/en-us/articles/9330489661981.json","html_url":"https://support.mcluck.com/hc/en-us/articles/9330489661981-Do-my-free-Gold-Coins-ever-expire","author_id":8564029611805,"comments_disabled":false,"draft":false,"promoted":false,"position":0,"vote_sum":14,"vote_count":36,"section_id":8718229976477,"created_at":"2023-02-14T23:25:42Z","updated_at":"2026-08-21T20:21:34Z","name":"Do my free Gold Coins ever expire?","title":"Do my free Gold Coins ever expire?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2023-02-14T23:25:42Z","user_segment_id":null,"permission_group_id":7640063183261,"content_tag_ids":[],"label_names":[],"body":"
Your free Gold Coins are valid for 60 (sixty) days from your last login.
\nHowever if there is no activity on your McLuck.com account for 60 (sixty) days, your free Gold Coins will automatically expire.
\nPlease find out more by reading our Terms of Service.
","user_segment_ids":[]},{"id":9302339857821,"url":"https://mcluck.zendesk.com/api/v2/help_center/en-us/articles/9302339857821.json","html_url":"https://support.mcluck.com/hc/en-us/articles/9302339857821-When-does-my-account-get-credited-for-envelopes","author_id":8564029611805,"comments_disabled":false,"draft":false,"promoted":false,"position":0,"vote_sum":25,"vote_count":119,"section_id":8718229976477,"created_at":"2023-02-13T14:02:40Z","updated_at":"2026-08-27T14:38:50Z","name":"When does my account get credited for envelopes?","title":"When does my account get credited for envelopes?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2024-06-27T14:46:48Z","user_segment_id":null,"permission_group_id":7640063183261,"content_tag_ids":[],"label_names":[],"body":"Not available outside the United States of America and within the US states where we do not offer our services
After we receive your envelopes, our team begins the process of crediting your account.
Currently, this is a manual process, and we're committed to handling each submission with care. Due to the large volume of envelopes we receive, we kindly ask for your patience as it could take up to 3 months for your account to be credited.
\nWe understand that waiting can be challenging, and we appreciate your patience. Rest assured, our team is continuously working on streamlining this process to make it more efficient for you.
\nIf you have any inquiries or need assistance regarding your envelopes, our Customer Support team is ready to help. Feel free to reach out to them with any questions.
","user_segment_ids":[]},{"id":9202817305757,"url":"https://mcluck.zendesk.com/api/v2/help_center/en-us/articles/9202817305757.json","html_url":"https://support.mcluck.com/hc/en-us/articles/9202817305757-How-do-I-purchase-Gold-Coins","author_id":8564029611805,"comments_disabled":false,"draft":false,"promoted":false,"position":0,"vote_sum":31,"vote_count":155,"section_id":8718192604317,"created_at":"2023-02-08T06:54:58Z","updated_at":"2026-08-16T01:47:39Z","name":"How do I purchase Gold Coins?","title":"How do I purchase Gold Coins?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2023-12-18T16:13:05Z","user_segment_id":null,"permission_group_id":7640063183261,"content_tag_ids":[],"label_names":[],"body":"Getting Gold Coins is quick and easy at McLuck!
\nLocate the red \"Get Coins\" button at the top of the game lobby, and click on it.
\nChoose your desired package and hit \"Pay Now\" to follow through with your preferred payment method. However, the bank fees may vary depending on the country and currency involved
\nOnce the transaction is successful, your Gold Coins will be ready in your account in the game lobby.
\nNow, you're all set to enjoy our exciting games!
","user_segment_ids":[]},{"id":9182773849885,"url":"https://mcluck.zendesk.com/api/v2/help_center/en-us/articles/9182773849885.json","html_url":"https://support.mcluck.com/hc/en-us/articles/9182773849885-What-is-the-welcome-rewards-for-new-players","author_id":8564029611805,"comments_disabled":false,"draft":false,"promoted":false,"position":0,"vote_sum":53,"vote_count":307,"section_id":8718229976477,"created_at":"2023-02-07T06:49:51Z","updated_at":"2026-08-23T21:34:01Z","name":"What is the welcome rewards for new players?","title":"What is the welcome rewards for new players?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2024-03-23T06:02:16Z","user_segment_id":null,"permission_group_id":7640063183261,"content_tag_ids":[],"label_names":[],"body":"Not available outside the United States of America and within the US states where we do not offer our services
To say “welcome” to the McLuck.com family, we give you 5,000 Gold Coins.
New players also qualify for a 150% EXTRA offer in our online store.
","user_segment_ids":[]},{"id":9182772334237,"url":"https://mcluck.zendesk.com/api/v2/help_center/en-us/articles/9182772334237.json","html_url":"https://support.mcluck.com/hc/en-us/articles/9182772334237-My-friend-got-free-Gold-Coins-but-I-didn-t-How-do-I-get-some","author_id":8564029611805,"comments_disabled":false,"draft":false,"promoted":false,"position":0,"vote_sum":5,"vote_count":113,"section_id":8718229976477,"created_at":"2023-02-07T06:48:33Z","updated_at":"2026-08-23T08:31:57Z","name":"My friend got free Gold Coins but I didn’t. How do I get some?","title":"My friend got free Gold Coins but I didn’t. How do I get some?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2023-03-09T14:56:55Z","user_segment_id":null,"permission_group_id":7640063183261,"content_tag_ids":[],"label_names":[],"body":"We’re sorry that you didn’t receive the same promotion as your friend.
\nPlease note that our promotions are personalized, so keep an eye out for more offers to you in the future.
","user_segment_ids":[]},{"id":9182766955421,"url":"https://mcluck.zendesk.com/api/v2/help_center/en-us/articles/9182766955421.json","html_url":"https://support.mcluck.com/hc/en-us/articles/9182766955421-How-do-I-troubleshoot-errors","author_id":8564029611805,"comments_disabled":false,"draft":false,"promoted":false,"position":0,"vote_sum":-71,"vote_count":137,"section_id":8718203962781,"created_at":"2023-02-07T06:44:09Z","updated_at":"2026-08-24T08:24:32Z","name":"How do I troubleshoot errors?","title":"How do I troubleshoot errors?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2023-02-07T06:44:09Z","user_segment_id":null,"permission_group_id":7640063183261,"content_tag_ids":[],"label_names":[],"body":"We know that it can be frustrating when your game is lagging, having graphics problems, or is interrupted by freezing. Thankfully, it’s easy to fix these problems. Follow the instructions below to learn how to troubleshoot some common issues.
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Before we jump into it, please take note of the type of device you’re using (PC or Mac, Android or iPhone) as well as the browser you’re using (Edge, Chrome, Firefox, etc).
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What’s a cache, what are cookies, why is my browser saving my history, and how do I clear them?
\nWhen you visit a website, your browser caches, or saves, information so that it doesn’t have to re-download the same images and files every time you click the back button or refresh your page. It is recommended that you regularly clear your cache to help your browser run better.
\nCookies are files created by your browser that store information specific to you, including things like the name you regularly enter in forms or the items in your shopping cart. Cookies make it easier to use the internet, but it is also recommended that you regularly clear them to free up space and to solve problems that you may experience with some websites.
\nYour history is a record of sites that you’ve visited. Keeping this history helps you to more easily access sites that you’ve visited before. It is recommended that you regularly clear your browser history to safeguard your privacy, especially if you’re using a shared device.
\nFollow these instructions to clear your cache, cookies, and history:
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Note: if you’re not sure what type of browser you’re using, click the help button at the top of your window and then select About.
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